STG
Tenant Portal

Getting Started

Your first steps in the tenant portal — accepting your invite and logging in

Accepting Your Invitation

Receiving the Invitation Email

When your landlord adds you to a property, you receive an invitation email from the platform. This email contains:

  • A welcome message identifying your landlord and the property
  • The address and unit you are being invited to
  • A secure link to accept the invitation

Check your inbox (and spam/junk folder) for an email from the platform. If you do not receive it within a few minutes, ask your landlord to resend the invitation.

Click the link in the invitation email. This takes you to the tenant portal where you can verify your identity and set up your account. The link is unique to your invitation and expires after a set period for security.

Creating Your Account

On the invitation acceptance page:

  1. Verify that your name and email are correct
  2. Create a password for your portal account
  3. Accept the terms of use
  4. Click Create Account

Your account is now active. You are redirected to your dashboard where you can start using the portal immediately.

If you click the invitation link after it has expired, you will see an error message. Contact your landlord and ask them to resend the invitation. A new link will be generated that is valid for another period.

First Login

Logging In for the First Time

After creating your account, you can log in at any time from the tenant portal login page. Enter your email address and the password you created during account setup, then click Sign In.

What You Will See on the Dashboard

Your dashboard is the first screen you see after logging in. It shows:

  • Your balance — how much you currently owe (or if you are current)
  • Your property and unit — the address and unit on your lease
  • Recent activity — recent charges, payments, and messages
  • Quick actions — buttons for common tasks like making a payment or submitting a maintenance request

Key Areas to Explore

After your first login, take a few minutes to explore:

  • Statement — see your full transaction history and current balance
  • My Lease — review your lease terms, rent amount, and important dates
  • Messages — check for any messages from your landlord
  • Maintenance — know where to go if you need to report an issue

Portal Overview

The top navigation bar gives you access to all portal features:

  • Dashboard — your home screen with a summary of everything
  • Statement — detailed transaction history and balance
  • Documents — files shared by your landlord (lease agreement, etc.)
  • Messages — communication with your landlord

Additional features are under the More menu:

  • My Lease — lease terms and dates
  • Maintenance — submit and track repair requests
  • Calendar — upcoming dates and events
  • Payments — make rent payments online

And the Help menu:

  • FAQ — quick answers to common questions
  • Documentation — the guide you are reading now

Dashboard Cards

The dashboard is organized into collapsible cards, each focused on a different area:

  • Financial summary — current balance with payment action
  • Property info — your address and unit details
  • Lease info — rent amount, dates, and status
  • Documents — recently shared files
  • Messages — recent conversations
  • Maintenance — active requests
  • Recent activity — a timeline of recent events

Quick Actions

Several dashboard cards include quick action buttons:

  • New Request — submit a maintenance request
  • Send Message — start a new conversation with your landlord

Your Account

Viewing Your Profile Info

Your name and email address are shown in the top right of the navigation bar. These were set when you accepted your invitation. If your information is incorrect, contact your landlord — they manage tenant profiles from their side.

What Your Landlord Can See

Your landlord can see:

  • Your name, email, and phone number (if provided)
  • Your lease details and payment history
  • Messages you exchange through the portal
  • Maintenance requests you submit

Your landlord cannot see your password, your browser activity, or any information outside the platform.

Privacy and Security Basics

  • Your session is stored per browser tab and is not shared across tabs
  • Closing the tab ends your session automatically
  • Always click Logout when you are done, especially on shared computers
  • For more details on account security, see Account & Security