Troubleshooting

Browser Requirements

Supported Browsers

The platform works best on modern, up-to-date browsers. Supported browsers include:

Google Chrome (version 90 and later)
Mozilla Firefox (version 90 and later)
Microsoft Edge (version 90 and later, Chromium-based)
Safari (version 14 and later, macOS and iOS)

Older browsers or those that do not support modern JavaScript features may display the platform incorrectly or fail to load entirely.

JavaScript Must Be Enabled

The platform requires JavaScript to function. If JavaScript is disabled in your browser settings, pages will not load or will appear blank. To enable JavaScript:

Chrome: Settings → Privacy and Security → Site Settings → JavaScript → Allowed
Firefox: Type about:config in the address bar, search for javascript.enabled, and set it to true
Safari: Preferences → Security → Enable JavaScript

Mobile Browser Compatibility

The platform is designed to be responsive and works on mobile browsers (Chrome for Android, Safari for iOS). Some features optimized for desktop — such as wide data tables — may require horizontal scrolling on smaller screens. For the best experience on mobile, use the latest version of your device’s default browser.

Loading Issues

Page Not Loading

If a page does not load at all:

Check your internet connection — try loading another website
Try refreshing the page (Ctrl+R or Cmd+R)
Clear your browser cache (see instructions below)
Try a different browser to rule out browser-specific issues
Check whether the service is temporarily down — try again in a few minutes

A blank screen after logging in usually indicates a JavaScript error or a stale cache. Try these steps in order:

Hard refresh: Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac)
Clear your browser cache and cookies for this site
Try an incognito/private browsing window
If using browser extensions, try disabling them temporarily — ad blockers and privacy extensions can sometimes interfere

Slow Performance

If pages load but feel sluggish:

Close unnecessary browser tabs — each tab consumes memory
Check if your internet connection speed is adequate (a basic speed test can help)
Disable browser extensions that may be processing page content
If using a VPN, try disconnecting — VPNs can add latency

Hard Refresh Instructions

A hard refresh forces your browser to download fresh copies of all page resources, bypassing the cache:

Windows/Linux (Chrome, Firefox, Edge): Ctrl+Shift+R
Mac (Chrome, Firefox): Cmd+Shift+R
Mac (Safari): Hold Option and click the refresh button, or Cmd+Option+R

If you enter your email and password but cannot sign in:

Double-check that you are entering the correct email address (check for typos)
Make sure Caps Lock is not enabled — passwords are case-sensitive
Try the Forgot Password link to reset your password
Confirm that you have verified your email address — unverified accounts cannot sign in
If you have multiple accounts, make sure you are using the right credentials for this portal

Session Expired Unexpectedly

Sessions are stored per browser tab and have a limited lifetime. If you see a red banner saying “Your session is no longer valid,” your session token has expired. Click Reload to return to the login page and sign in again. This is normal behavior and a security feature — not an error.

“Invalid Credentials” Error

This error means the email/password combination does not match any account. Possible causes:

Typo in the email address or password
Account was created with a different email
Password was changed and you are using the old one
Account does not exist yet — you may need to sign up or accept an invitation first

Display Issues

Layout Looks Broken

If the page layout appears scrambled or misaligned:

Try a hard refresh (Ctrl+Shift+R) to clear cached stylesheets
Check your browser zoom level — reset to 100% (Ctrl+0 or Cmd+0)
Try a different browser to see if the issue is browser-specific
If you are using a custom browser theme or accessibility extension, it may be overriding the page styles

Missing Icons or Images

If icons appear as empty squares or images do not load:

Check your internet connection — icons are loaded from Google Fonts CDN
Ensure your browser or network is not blocking external resources (some corporate firewalls block CDN domains)
Try a hard refresh to re-download the icon font
If using an ad blocker, add this site to the allow list

Text Too Small or Too Large

The platform uses your browser’s default font size setting. To adjust:

Zoom in/out: Ctrl+Plus / Ctrl+Minus (or Cmd+Plus / Cmd+Minus on Mac)
Reset zoom: Ctrl+0 (or Cmd+0)
Change default font size: Browser Settings → Appearance → Font Size

Getting More Help

Clearing Cache and Cookies

If you are experiencing persistent issues, clearing your browser’s cache and cookies for this site often resolves them:

Chrome: Settings → Privacy and Security → Clear Browsing Data → select “Cached images and files” and “Cookies and other site data” → Clear Data
Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data
Safari: Preferences → Privacy → Manage Website Data → find this site → Remove
Edge: Settings → Privacy, Search, and Services → Clear Browsing Data

After clearing, you will need to sign in again.

Reporting a Bug

If you encounter a problem that is not covered here, report it through the support ticket system (available from the landlord portal) or email support@marulaos.com. When reporting, include:

What you were trying to do
What happened instead of what you expected
Your browser name and version
A screenshot if possible

Checking Service Status

If the platform is not loading at all for anyone, there may be a service disruption. Check back in a few minutes. Planned maintenance windows are communicated in advance via email to all users.